FAQ Travel Company. We hope to cover any questions you may have in this section. However, if you still have questions please contact us.
FREQUENTLY ASKED QUESTIONS:
It is always important to have a suitable cancellation and travel insurance when you go abroad. We strongly recommend you to purchase a Travel Insurance with Trip Cancellation Protection. The travel insurance is not included in the prices of our tours and trips. You may visit Travelex or World Nomads to request a quote.
It is important to consult your doctor for the most up to date advice on the recommended vaccines before traveling to Central America and Mexico. Generally it is wise to get the following vaccines: tetanus, Hepatitis A and B, polio, tetanus-diphtheria and typhoid. If you will be traveling to the coast or the jungle where most of the important Mayan cities are located, it is also recommended that you have anti-malarial medicine. You may want to check our Coronavirus Travel Guidelines. For more information about this and the Coronavirus Disease, visit the Centers for Disease Control and Prevention.
The most common illnesses here are stomach problems such as the diarrhea of the travelers, especially while adapting to the local food and drinks. If the condition persists for more than two or three days you might have a bacterial infection, parasites, or amoebas. In this case it is recommended to visit a local clinic that will be able to diagnose and treat your problem. This is the safest and fastest way to recover and continue to enjoy your time in Central America and Mexico. Other common illnesses include: sore throat, colds, and the flu. The best prevention for these is to have the proper clothing against the cold and the rain. Please, check the Suggested Packing List in our Travel Guide for Central America.
By following some simple advice, you will be able to avoid suffering from stomach problems while travelling.
There are many pharmacies and clinics in Central America and Mexico that offer a wide range of medicines. However, if you need a very specific medicine it is possible that you will not find it here. For this reason we recommend that you bring enough of your prescription medications for your entire trip.
There are many doctors such as general practitioners and specialists in Central America and Mexico, many of whom speak English. Mayan Gateway has contact with doctors that we can recommend in cases of emergency during your stay. As always it is advisable to speak with your doctor at home before your trip so that he/she can recommend specific medicines and precautions to take during your time here. Additionally, please make sure that your Travel Insurance covers any medical assistance you may need while traveling.
We want to provide the best service and make sure that your trip goes safely and smoothly. For this reason, we can send one of our representatives to pick you up at the airport and take you directly to your hotel or the next destination on your itinerary.
Yes, most of our hotels provide unlimited internet and WIFI access. However, at some of the more remote locations internet access may not be available. We recommend that you bring your cellphone, even though you will not have a local SIM card, you will be able to use Apps such as WhatsApp. You will be able to reach our guides, drivers and staff very quickly through this application.
We understand this question very well: being far away from home it may seem scary not knowing how safe it is here. In general when you travel to another country you need to be careful especially when you are not familiar with the country or language. However, in most places in Central America there is relatively little crime and it generally occurs away from the areas that travelers explore, like National Parks for example. Just as in many other tourist cities of the world, tourists will occasionally be targeted for small robberies, but there have been very few violent crimes against tourists in the area.
For this reason we recommend that you do not carry too much money or your original passport, credit or debit cards when not necessary, and keep a close eye on your belongings. Regular common sense should suffice to help you have an incident free vacation.
There are many banks and other local money exchange offices where you can change dollars, euros and travelers checks. To do this you must have your passport with you at the time of the transaction. Debit and credit cards are widely accepted and there are many ATMs where you can receive the local currency. It is better if you don’t exchange money at the airports, because they don’t have the best exchange rate.
Mayan Gateway offers a large variety of programs for students with particular requirements and needs. We offer programs for volunteers, travelers, social workers, interns, university groups, medics, lawyers, missionaries, students of any age, children, families, and groups. You also have the option to obtain your DELE Spanish Certificate. All while exploring the Mayan world, the Mayan living culture and all the amazing Natural Wonders Central America has to offer.
If you have never spoken Spanish before, you should be able to have short conversations after one week, using the present tense in order to express your basic needs and feelings. After three or four weeks your Spanish level should be intermediate: you will be able to have conversations in the present, past, and future tenses and learn a fair amount of the most commonly used vocabulary. After the seventh week you will reach the advanced level. Gradually you will perfect the different tenses and grammar becoming closer to fluency. The time necessary to reach this level will vary depending on your interest and practice outside of the school.
All of our classes are customized and each teacher has experience working with students of every level of Spanish. After an initial assessment of your abilities, your classes will be developed around your specific abilities and needs. If you are interested in getting your certification, your instructor will work with you to determine your level of proficiency and plan accordingly.
Many universities and colleges grant credits for students that take part in this type of language study. To receive credit you must contact your university or college beforehand to obtain their requirements. We will gladly provide you with all the help you need to complete any additional information or requirements that you may require. If you need special grammar content or other specific programs to satisfy your university or college, we will help you to meet these requirements.
Mayan Gateway has carefully selected all of the hotels included in our tours. Aspects like quality of the rooms, location, service, restaurant, and capacity, among others have been evaluated. There are many types of hotels in Central America, Bed and breakfast, Jungle Lodges, Hostels, Boutique hotels, Sustainable oriented, Eco Hotels, Luxury, amongst others.
The guests of Mayan Gateway benefit from some of the best package deals and prices of the region. Also we have seasonal promotions and special discounts for groups. Contact us for more information.
In order to confirm the trip; we will ask you for a first payment. The percentage will depend on the type of tour chosen or you have customized with one of our agents. Due to the extensive organization involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. The first payment to confirm any tour is no refundable, however you may be able to reschedule your trip if you contact us with enough time in advance.
We receive payments worldwide through Paypal, all Credit and debit cards, and Bank transfers. The medium changes depending on the client’s preference. These are the payment methods:
There may be processing fees that need to be added to your invoice. Once you know which method you prefer, we will give you further details.
In Central America and Mexico there is a wide range of projects in which you can volunteer. For example:
This depends on the individual project, but generally you need to commit to work for at least two weeks.
Yes, the majority of volunteers study in the mornings and then volunteer in the afternoons. Travelers who wish to volunteer in the mornings can receive Spanish classes in the afternoon.
Yes, however the majority of the projects require a certain Spanish level since communication is a fundamental part in participating in these projects. If you do not already speak Spanish, you may be required to study Spanish prior to taking a volunteer position.
No, you just need to have an intention and desire to help out the projects with whatever tasks they need to accomplish.