Tourism Contingency Plan

Mayan Gateway Travel Agency

Traveling through Central America can certainly be a dream vacation. At Mayan Gateway Travel Agency, we think of everything so that you can travel and enjoy your vacation to the fullest without worrying about anything.

Table of Contents:

 

 Objectives of a contingency plan

Provides security to travelers through defined actions and procedures to be carried out in the event of failure or harm by service cuts or natural or human phenomena by providing a solution and keeping the continuity of the operations. The procedures are principally oriented to prevent actions aimed at avoiding and/or reducing risk situations.

 

 Scenarios & Solutions

Scenario

Our Response Who to inform Observations
The airline loses your bags Contact the airline to know when they are going to send the suitcase and tell them which hotel to send to. 1. Office

2. Airline

3. Hotel staff

Although our trips do not always include international flights 
Roadblocks and/or protests If there are roadblocks of which the authorities, and therefore us, do not know about ahead of time, we coordinate the transfer of the passengers to another vehicle or return to the point of origin to avoid long waits on the road 1. Office

2. Drivers

3. Guides

We stay informed in order to reschedule transfers or routes
Vehicle breakdown If any mechanical failure occurs, our drivers have support vehicles to assist or replace the primary, if necessary 1. Office

2. Support vehicle

The vehicles we use are of recent models and are checked regularly to keep them in optimal condition.
Accommodations issues We work with a wide network of hotels/accommodations in all countries and have open, fast and direct communication with them in order to find solutions to any issue that may arise.  

If the problem is serious, such as a permanent lack of water and the hotel is not able to provide a solution, we would relocate the clients to another hotel with availability.

1. Office

2. Hotel staff and/or optional accommodation

For safety, we make the reservations and re-confirm with them well in advance to avoid any inconvenience.
Health issues Call or provide information from the nearest pharmacy, doctor or medical center (depending on need) 1. Office

2. Health center or drugstore

We know the pharmacies and health centers near the destinations in all countries so that our clients have quick access to them.
On-trips injuries If someone is injured during tours, hikes or treks, guides can call another guide to return with the injured person. In many hikes and treks, horses and mules may be available to assist in the the traveler’s return. 1. Emergency center

2. Office

3. Assistance guide/person

In any case of accident or injury, we would coordinate your transfer to the nearest health service center.
Lost/stolen documents or important values We provide the contact of your nearest embassy or consulate and transfer you there.  If the embassy or consulate is within the urban limits, the transfer will have no extra cost. Otherwise, the minimum cost will be charged 1. Office

2. Embassy or consulate

We recommend bringing the phone numbers of your embassy in each of the countries you are going to travel with
International Flight Delay If the delay of a flight could cause the inability to make the scheduled transfer to the next destination on your travel itinerary, we will assist you in making a reservation at a nearby hotel, if necessary.  We will also re-organize or cancel the activities that are affected due to the delay in a flight 1. Office

2. Driver

3. Hotel

We are always checking your flight status to know if there going to be any delay. We schedule the tours/transfers with a reasonable margin of time because we always avoid night transfers for security reasons.
Personal Emergency If, due to any personal emergency, the traveler must return to their country, we will help them to organize a transfer to the airport from which their return flight leaves. 1. Office

2. Driver

3. Airport

We always listen and advise our travelers along the way, so you can freely ask for our guidance

*Huracanes & Earthquakes

In the strange and uncommon event of these magnitudes, we would be forced to change and/or cancel the itinerary or some section of it for security. If the event occurred while travelers are already at the destination, we would coordinate transportation to the next destination – or if necessary transportation to the nearest international airport so they can take their flight home.

1. Office

2. Guides/drivers

3. Hotels

4. Airports

In these isolated, but possible incidents, organization, and assertiveness are imperative to provide the best solutions to our customers. If due to any personal emergency, the traveler must return to their country, we will help them to organize a transfer to the airport from which their return flight leaves.

The situations described above are beyond our control because they depend on airlines, nature or situations that are not possible to foresee.

 Natural Disasters*

Central America has a high level of vulnerability to natural disasters (earthquakes, floods, etc.), and unfortunately, it is not in our hands to control/prevent those. To reduce any risk, as much as possible, the destinations that we offer you are in areas with less risk in each country, and we do not do tours at times or places in which we were informed by authorities that are prone to flooding.  Also, the hotels/accommodations we use have safe and adequate facilities to offer you comfort and safety.

As a specialized travel agency in the Central America area, Mayan Gateway knows the area closely, so our contingency plan is mainly focused on identifying and avoiding possible risks before they occur. The personalized itineraries we design for you are based on our direct knowledge of the places and safe activities. They are made to avoid the risk-prone part of the route in all countries, so you can relax and enjoy your vacation time.

 Why you can travel safely and relaxed with Mayan Gateway Travel Agency

 

  • Qualified and certified tour guides, trek leaders, drivers

We work only with certified guides and highly qualified personnel for each step of your trip.

 

  • Provide clear and honest crisis communication

We maintain direct and continuous communication with both our guests, our drivers and guides to be ahead of any eventuality.  For that, we recommend our travelers to install Whatsapp (a free app) on their phones, as we can create a group with our office, drivers and guides. You will have WiFi in all of the hotels and most of the restaurants and coffee shops, so you don’t need a cell phone or SIM card of the country. 

 

  • Stay informed about possible negative travel advice

With the actualized and continuous knowledge of people living in the area, we determine a risk management strategy and plan the route of your trip so that we avoid any possible risk.

 

  • Safety standards

We maintain and demand of all our collaborators the highest safety standards for our travelers, so that they can fully enjoy their time traveling.  

 

  • Personal, travel & cancellation insurance -Not included-

For our traveler’s safety, we strongly recommend you buy personal travel insurance that includes cancellation, as this is not included in the price. You can visit www.travelexinsurance.com or www.worldnomads.com to get a quote.

 Emergency numbers from each country

Country Dependence Number International Telephone Code
🇨🇷Costa Rica Tourist information

Emergencies

Police

Fire Department and Paramedics

Ambulances

Electric Company

Red Cross

Airport information

192

911

117

118

128

123

128

441-0744

+506
🇲🇽Mexico Información turística

Emergencias

Policía

Cruz Roja

Bomberos

Ambulances

Información general

Seguridad y Emergencia

Fiscalía General de Justicia

078

911

066 / 089 / 060

065 / 5557-5757 / 5395-1111

068 / 5768-3700

5601-7631 / 3869-0660

040

080

01 800 7028770

+52
🇧🇿Belize Tourist Office of Belize

Emergencies

Red Cross

Ambulance

Fire Service

Police

Belize Coast Guard

Marine Radio Channel

Hyperbaric Chamber San Pedro

011-501-223-1913

911

227-3319 / 227-3617

90 / 223-3292

911 / 90

911 / 227 22 22

225 21 25

16

226 28 51 / 604 75 99

+501
🇭🇳Honduras Honduran Tourism Institute

National Police

Red Cross

Firefighters

Permanent Contingency & Civil Protection

Consumer’s Office

Public Ministry

2222-2124

119

195 / 227-7575

198 / 2220-7670

113

115

221-3099 / 221-3099

+504
🇳🇮Nicaragua

Nicaraguan Tourism Institute

Red Cross

Firefighters

National Police

Civil Defense

Dept. of seismology and volcanology

Legal Medicine

Migration and Foreigners

2254-5191

128

115

118

2277-3822

2249-2761

2268-6149

2251-2271 / 2251-2272

+505
🇬🇹Guatemala

Tourist assistance

Volunteer Firefighters

Municipal Firefighters

National Civil Police

Red Cross

Public Ministry

Customer Service and Assistance Department

General Directorate of Migration

1500

122

123

110

125 / 2381-6565

2411-9191

1544

2411-2411

+502
🇸🇻El Salvador CORSATUR – Tourist information office

Politour – Tourism Police

Ministry of Health and Social Assistance

Red Cross

Ministry of External Relationships

Consumer Protection Agency

Attorney General’s Office

2243-7835 ext. 165 & 166

911 / 2298-9982 / 2298-9984

2221-1001

2222-5755 / 2222-5155

2231-1000 Monday to Friday

910

2523-7000 / 2523-7001

+503